Subscription Policy

At Ruby Alba, our coffee subscriptions are designed to make your everyday ritual easier — fresh coffee, delivered regularly, with 10% off every recurring order.

This Subscription Policy explains how our recurring coffee subscriptions work, including billing, delivery, changes, cancellations and refunds.

1. Subscription Products

Ruby Alba subscriptions are available on selected coffee products, including:

Alba Filter
Founders Blend
Joga Bonito
Ruby House

Subscriptions are available in the following options:

Bag sizes: 250g and 1kg
Brew types: Whole Bean, Espresso Grind and Filter Grind
Delivery frequencies: every 2 weeks or every month
Subscription saving: 10% off each recurring order

Product availability may vary. Limited-edition coffees, including Joga Bonito, may be subject to stock availability and may be changed, paused or discontinued at our discretion.

2. How Subscriptions Work

When you purchase a Ruby Alba subscription, you agree to receive repeat deliveries of your selected coffee either every 2 weeks or every month, depending on the option selected at checkout.

Subscription orders receive 10% off the standard product price. This discount applies to eligible recurring coffee subscription orders unless stated otherwise.

By completing a subscription purchase, you authorise Ruby Alba, through our payment provider, to charge your chosen payment method at the discounted subscription price, plus any applicable delivery charges, at the frequency and dates shown at checkout until your subscription is cancelled, paused or otherwise ended.

Your payment details are stored securely by our payment provider. Ruby Alba does not directly store your full card details.

3. Subscription Billing

You will be charged automatically for each subscription order according to the frequency you selected when signing up.

The price charged will be the discounted subscription price shown at checkout, plus any applicable delivery charges, unless we notify you of a change in advance.

If your payment fails, we or our payment provider may attempt to take payment again. If payment cannot be completed, your subscription order may be delayed, skipped or cancelled.

4. Delivery

Subscription orders will be delivered to the delivery address linked to your subscription.

You are responsible for keeping your delivery details up to date. Ruby Alba is not responsible for orders sent to an incorrect or outdated address where the subscription details were not updated before the order was processed.

Delivery dates are estimates and may vary due to courier delays, stock availability, roasting schedules, busy periods, weather or events outside our control.

5. Managing Your Subscription

You can manage your subscription using the link provided in your order confirmation email or customer account area, where available.

Depending on the options available, you may be able to:

update your delivery address
change your payment method
change your coffee selection
change your bag size
change your brew type
change your delivery frequency
pause your subscription
skip an upcoming delivery
cancel your subscription

Changes must be made before your next subscription order is processed. Once an order has been processed, packed or dispatched, we may not be able to change or cancel that order.

6. Cancelling Your Subscription

You can cancel your subscription at any time, provided the cancellation is made before your next order is processed.

To cancel, use the subscription management link in your order confirmation email or customer account area. You can also contact us at:

orders@rubyalba.co.uk

If a subscription order has already been processed, packed or dispatched before cancellation is completed, that order may still be charged and delivered.

Cancelling your subscription will stop future recurring orders. It does not automatically cancel or refund an order that has already been processed.

7. Cooling-Off Period and Coffee Products

For new online subscriptions, you may have a legal right to cancel your initial subscription purchase within 14 days, subject to the nature of the product.

However, coffee is a fresh consumable product. Once coffee has been opened, it cannot be returned unless it is faulty, damaged or incorrect.

If you wish to cancel your initial subscription order after delivery, unopened coffee may be returned in line with our Returns & Refunds Policy, provided it is sealed, unused, in its original packaging and in a resaleable condition.

Opened coffee cannot be returned unless faulty, damaged or incorrect.

8. Refunds and Returns

Subscription orders are subject to our Returns & Refunds Policy.

As coffee is a fresh food product, we cannot accept returns of opened coffee unless the item is faulty, damaged or incorrect.

If your subscription order arrives damaged, you receive the wrong coffee, wrong size or wrong brew type, or there is an issue with the product, please contact us as soon as possible with:

your order number
a brief description of the issue
photographs of the item and packaging where relevant

Where appropriate, we may offer a replacement, refund or store credit.

9. Changes to Products, Pricing or Availability

We may update subscription products, pricing, delivery charges or available options from time to time.

If a change affects an active subscription, we will take reasonable steps to notify you before the change applies.

If a coffee becomes unavailable, discontinued or unsuitable for subscription, we may contact you to offer an alternative, pause the subscription or cancel the subscription.

Limited-edition coffees may not be available permanently.

10. Discounted Subscriptions and Promotions

Ruby Alba subscriptions include 10% off eligible recurring coffee orders.

This subscription discount applies to recurring coffee subscription orders unless stated otherwise. It may not apply to delivery charges, one-off purchases, gift cards or other non-subscription products.

From time to time, Ruby Alba may offer additional subscription promotions. These may be subject to extra terms, including minimum subscription periods, product exclusions, expiry dates or usage limits.

Unless stated otherwise, discounts apply only for the period or number of orders shown at the time of purchase.

We reserve the right to amend or withdraw promotions at any time, but this will not affect orders already processed.

11. Customer Responsibilities

You are responsible for ensuring that your subscription details are accurate and kept up to date, including:

delivery address
billing information
payment method
coffee selection
bag size
brew type
delivery frequency

We cannot guarantee changes will apply to an order that has already been processed.

12. Statutory Rights

Nothing in this Subscription Policy affects your statutory rights.

Products must be as described, fit for purpose and of satisfactory quality under UK consumer law. If your order is faulty, damaged or incorrect, please contact us so we can put things right.